Privacy Policy
Our Promise of Privacy and Safety
Phoenix Guardian Alliance exists to protect and empower survivors. We treat every visit to our website as potentially sensitive. We never require you to identify yourself to access resources, and we strive to minimize every trace of digital risk.
Your trust and safety guide every technical and policy decision we make.
Privacy Policy - The Basics
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
Information We Collect
We collect only what is necessary to operate this website and communicate with you.
You may choose to share:
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Name and contact information if you subscribe, donate, or contact us.
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Payment details processed securely through trusted third-party donation platforms (e.g., Givebutter, Classy, Stripe).
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Organization or affiliation when registering as a partner or volunteer.
We automatically collect (non-identifying):
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Browser type, device type, and general region (city/state level only).
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Anonymous site analytics to improve performance and accessibility.
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Temporary cookies for security and session functionality only.
We do not use tracking pixels for advertising, behavioral profiling, or remarketing.
To learn more about this, check out our article “Creating a Privacy Policy”.
Anonymous and Safe Use
You may browse this site anonymously.
We never attempt to deanonymize visitors, locate IPs precisely, or require account creation.
For survivors: if you fear monitoring by an abuser, use private or incognito mode, clear your history after visiting, and consider using a safe device outside your home network.
4. How We Use Your Information
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To send requested updates, receipts, or responses.
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To process and acknowledge donations.
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To improve website performance and accessibility.
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To comply with financial-recordkeeping and nonprofit-reporting laws.
We do not sell, rent, or exchange your information.
Data sharing is limited to secure, mission-critical partners under written confidentiality agreements.
5. Safety of Communications
Messages submitted through our contact forms or survivor inquiry channels are handled by trained, trauma-informed staff.
We never record or store identifying survivor details beyond what is required to respond — and we delete them once communication concludes unless law mandates retention.
If we ever believe someone is in immediate danger, we may contact emergency services only to prevent imminent harm, consistent with survivor-centered ethical standards.
6. Data Protection and Retention
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SSL encryption on all pages.
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PCI-DSS-compliant payment processors.
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Encrypted backups and restricted staff access.
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Periodic security audits and two-factor authentication for administrators.
Data retention:
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Donor records are kept for IRS compliance (typically 7 years).
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General contact messages are deleted after 90 days.
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Anonymous analytics expire within 26 months.
7. Third-Party Links and Partners
Our website may link to external organizations (e.g., shelters, legal aid, therapy resources).
We cannot control their privacy practices and encourage you to review those policies before sharing personal information.
Phoenix Guardian Alliance is not responsible for content or security on external sites.
8. Your Rights
You have the right to:
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Access or correct your personal data.
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Request its deletion (subject to legal obligations).
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Withdraw consent for communications.
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File a concern by emailing privacy@phoenixguardians.org.
We will respond within 30 days or faster for urgent requests related to safety.
9. Cookies and Tracking
We use only functional cookies necessary for security and site operation.
You may disable cookies in your browser; core content will remain accessible.
No cross-site tracking or targeted ads are used by Phoenix Guardian Alliance.
10. Children’s Privacy
We do not intentionally collect data from children under 13.
If such information is identified, we will delete it immediately and notify the guardian if possible.
11. Policy Changes
We may update this policy to reflect improvements or legal changes.
Any revision date will be clearly stated at the top of this page.
12. Contact Us
For questions, concerns, or safety-related requests:
privacy@phoenixguardians.org
Phoenix Guardian Alliance, Laguna Beach, CA
949) 371-5935
13. Survivor Safety Notice
If you are in danger right now, please close this tab and dial 911 (if safe to do so) or contact the National Domestic Violence Hotline at 1-800-799-SAFE (7233).
Phoenix Guardian Alliance is a secure resource, but your immediate safety always comes first.
Because your privacy is protection — and protection is freedom.